Modern mobile app for JMDI customers – full control over services on your phone!

📱 We are happy to share the result of our cooperation with JMDI – a Polish company with over 20 years of experience in providing modern telecommunication services. JMDI operates in Warsaw, Gdansk, Wroclaw and Podlaskie voivodship, relying on its own fibre-optic infrastructure.

Together with the elcaro team, JMDI has taken another step towards the digitisation of customer service.

Responding to the growing needs of users, we have created a mobile application that allows you to manage your subscriber account in a convenient way – without having to contact the helpline.

🎯 The goal?
To simplify customers’ daily affairs – quickly, independently and at any time.

📲 The result?
A state-of-the-art app for Android and iOS that allows you to:
– view your balance, invoices and payment history
– Quick, secure online payments (including BLIK)
– unblock services yourself in case of arrears

And all this in a simple, intuitive interface!

📊 In just 1.5 months of informing customers about the app:
✅ more than 6200 customers have logged into the app
💳 more than 4,300 users made an online payment

🔧 And this is just the beginning! The application is continuously developed in the Agile methodology, in close cooperation with the JMDI team.

In the next stages, we plan to implement, among other things:
– preview of contracts and active services
– possibility to extend and sign new contracts
– arranging visits of technicians
– reporting failures
– edit contact details, marketing consents and notification settings

💡 One of the main goals of the project was also to relieve the burden on call centres – the app allows customers to handle the most common issues themselves at their convenience, without the need to call or wait for a call.

It’s not just new technology – it’s real time savings and less frustration on the user’s part. And this is exactly the kind of solution we like to create the most.

📥 The app is available on Android and iOS:
https://play.google.com/store/apps/details?id=pl.jmdi.app&hl=pl&fbclid=IwY2xjawKT4NJleHRuA2FlbQIxMABicmlkETBrTUFBVTEzRHpOQllLNzBRAR5mXMDxJPpMjlTGgcL8kjm48CIG9MKNmi_CjWPPz5ZGrJudQT0XhjHZkDSEng_aem_2ear6cHTSGK2XxEGL4GuGw

https://apps.apple.com/pl/app/jmdi/id6739204202?l=pl